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For Customer Service Issues, like Order Status and Product Availability, Call
Your Account Manager or Local Branch at 1-866-924-7427.
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Ordering products for the first time
Finding products that you've previously ordered
Creating Order Templates (Reorder pads) for fast reordering
Ordering
Checking Invoices
Checking Order Status
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Searching the Catalog
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You can search the catalog using the search box or the category menu along the
left hand side of the screen or the express order part number search listed
under order management on the top menu bar. There are also a number of ways to
find products that you’ve previously ordered regardless of the order method.
Please note that not all of the products Airgas sells are available online. If
you cannot find a product, please contact us at 1-866-924-7427.
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Ordering Products For the First
Time:
Search Box
Category Menu
Express Order Part Search
Search Box:
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Enter a part number, product name, brand, or descriptive term into the search
box labeled “Search Product Catalog” in the upper left hand corner of the page.
Click the Search button.
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A listing will appear with all of the product categories that include any
product that contains the term that you entered in the search box. Below each
category the top two items will appear.
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Click on the product category to view the complete list in that category or on
a specific product to view that product. Use the filter bar to refine your
search further.
Category Menu:
There are two ways to use the category menu located on the left hand side of
the page.
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Click on a category to drill down to a listing of subcategories.
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Hold your mouse pointer over a category; the menu will cascade out to the right
showing the available subcategories. Click on a subcategory to view a complete
list of items.
Express Order Part Search
Located under Order Management along the top menu bar. Express order searches
for part numbers only. You must enter the part number exactly for the search to
work.
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Finding Products that You've Previously Ordered (requires
sign-in):
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There are a number of ways to find products that you’ve previously ordered
regardless of the order method.. These methods allow you to reorder the product
or get product information.
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Frequently Purchased Items:
Select Frequently Purchased
Items from the Order Management drop down menu along the top of the page. The
top 25 most frequently purchased items over the previous three months will be
displayed. Click the item(s) you wish to view.
Order Status: Copy individual items from any order in
order status into your current order. Select Order Status from the Order
Management drop down along the top of the web page. Select an order. Copy
selected items or all items into your current order.
Invoice History: Copy individual line items from an old
invoice into your current order. Select Invoice History from the Account
Management drop down menu along the top of the web page. Select an invoice.
Click on the Order Number. Follow the same process as described in the Order
Status section above.
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Creating Order Templates - Reorder Pads for fast reordering (requires
sign-in)
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The site offers a convenient feature called template orders to allow you to
easily place frequently recurring orders or items. Template orders work like a
reorder pad. You can create lists of products that you will be ordering and
simply pick from that list when you want to order them. You can create and name
as many templates as you need.
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Creating a Template:
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Add the products that you want in the template to your shopping cart.
Click the save as template button.
A pop-up window will appear asking you to name the template.
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Retrieving a Template:
There are two ways to retrieve a template order:
Select Template Order from the Order Management drop down menu along the top of
the web page.
Select Order Status from under the Order Management drop down then select
template from the order type drop down in the center of the order status page.
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Editing a Template:
Retrieve the template following the steps above.
Once the template is
open, pull the items into your current order
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Select the items you would like to keep and Click on Set As Current
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You will get a Pop Up telling you that this will replace your current order –
click OK
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The items will go into your current order
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Add additional items that you wish to include in the new template
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Click on Update
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Click on Save as Template
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Rename the new template
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The old template will appear under Templates unless you delete it
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Ordering:
To place an order:
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Create an order and click the Check Out button.
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Check yes or no if you are a current Airgas customer.
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Enter your billing information.
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Fill in your payment information. You must sign-in to order on account.
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Select a shipping method from the drop down menu.
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Click the Submit Order button.
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You will receive confirmation that your order has been placed and is being
processed.
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Checking Invoices (requires sign-in):
The previous 365 days of paid and unpaid invoices may be viewed on the site. It
does not matter how the order was placed or when you started using the site.
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Select Invoice History from the Account Management drop down menu along the top
of the web page.
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The invoice history page will appear.
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Date and amount of last invoice sent and payment received are displayed.
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A summary of invoices will be listed.
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Page through the list of invoices by clicking on the page number arrow toward
the top right corner of the page.
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Click on the invoice number to view invoice detail.
Shipping information can be viewed by clicking on the Shipping Status link at
the top of the invoice detail page. The date each item was shipped will be
displayed as well as the carrier and tracking number if available.
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Checking Order Status:
The status on any order, regardless of how it was placed, can be checked on the
website. The Order Status section provides information on if an order is opened
or closed, order detail, and shipping information
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Select Order Status from the Account Management drop down menu along the top of
the page.
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The Order Status page will appear. You can search for an order by either
entering the order number in the search box, clicking on the page number arrow
toward the top right corner of the page, or sorting the list by clicking on a
column heading.
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Drill down to the order detail by clicking on the order number. This will show
each line of the order.
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