Frequently Asked Questions
Logging Into Your Airgas.com Account
Forgot my password. What should I do?
We've all been there. Don’t worry, we’ve got you covered. Just click FORGOT YOUR PASSWORD. Then, enter your email address and click GET PASSWORD. This will prompt you to enter your Security Question and Answer. If you haven’t received an email from us within 24 hours, please contact us via email at eservice@airgas.com. Representatives are available M-F, between 8am and 6:30pm EST.
Received the email with my login and password, but still can’t log into my account.
Your Airgas.com password is case sensitive. If you're using copy and paste, sometimes mistakes happen. Try typing in the information instead. If you still need assistance, please contact us via email at eservice@airgas.com. Representatives are available M-F, between 8am and 6:30pm EST.
Updating Your Airgas.com Account
How do I add or delete accounts associated with an existing Airgas.com account?
For security purposes, we ask that you contact eService via email at eservice@airgas.com to add or delete accounts tied to your online account. Representatives are available M-F, between 8am and 6:30pm EST.
How do I change a username for an existing Airgas.com account?
To ensure your account security, you will need to register again. Please go to Airgas.com and click on our Register link to create a new Airgas.com username under your email address to access your account information. To expedite the request, make sure to have your account number, a recent invoice number, and the amount of the invoice. If you would like to have the previous username disabled, you can reach out via email to eservice@airgas.com. Representatives are available M-F, between 8am and 6:30pm EST.
How do I change a billing address for an existing Airgas.com account?
For security purposes, we ask that you contact eBusiness Customer Service via email at wecanhelp@airgas.com or by phone at 866-935-3370 (Option #1) to change your billing address on your existing online account.
How do I change a shipping address for an existing Airgas.com account?
For security purposes, we ask that you contact eBusiness Customer Service via email at wecanhelp@airgas.com or by phone at 866-935-3370 (Option #1) to change your shipping address on your existing online account.
How do I add or delete a credit card for an existing Airgas.com account?
On Airgas.com, we help you manage your payment options in your online account. Just log into your account and choose Profile in the More menu. Here you can add, remove or change your preferred credit cards.
How do I switch from one Airgas.com account to another?
If you want to switch accounts, go to upper left side of the Top Menu and select Switch Account. Select the account you wish to use (you may need to go to the View All Accounts option if you don’t see the account listed) and then click the Select button located at the bottom of the list.
What does Airgas mean by managing your profile and how do I do that?
On Airgas.com, we help you manage your online account in the Profile area. Here you can change your password, payment preferences and manage your accounts.
Shopping and Ordering on Airgas.com
How do I see the status of my order?
There are two options for locating your order on the site.
If you ordered gases: Log into your Airgas.com account. Go to the Menu and choose the Invoices menu. Choose Invoice History. Locate the order and select the Check for POD option.
If you didn’t order Gases or you are looking to track other items on your order:Log into your Airgas.com account. Go to the Menu and select Orders. Go to Order History where you will be presented with a list of orders placed. Select the order number and you will see tracking information in the far right column. If you don’t see the order you are looking for, you may need to change the date range or the Sales Organization.
How do I find the items on Airgas.com that I have a contract price for with Airgas?
Log into your Airgas.com account. Go to the Menu and select the My Lists and then My Items. You will be presented with a list of materials. To specifically see the items for which you have a Contract with Airgas select Filter By dropdown menu and choose Contract Items. A list of all of the items on Contract will be displayed. Airgas may have a price held for you, however, if the item is not included in a legally binding agreement it may not show in this section.
View My Items & My Lists Tutorial
How do I locate my local branch?
Wherever you are in the country, when you need to know where to find your local Airgas branch, we make it easy with our Find A Branch locator on Airgas.com.
Who do I call to get a quote?
At Airgas we recognize that our customers may wish to obtain a quote request before placing orders with us. As a registered user on Airgas.com you can quickly submit a quote and get a response from your account representative.
Checking Cylinder Balances and Returning Cylinders
How do I check my cylinder balance?
Log into your Airgas.com account and select More in the top Menu. Select Cylinder Balance. You will be presented with a table with a row for each type or size of cylinder. Select on the “+” button to expand a row. The row shows the beginning balance of cylinders, the amount being shipped, the amount returned, any adjustments to the account and the current balance of cylinders.
How do I return a cylinder?
Log into your Airgas.com account. Search for the gas for the cylinder you wish to return. Add the item to the cart and then proceed to the cart. Here you will see a section where you can add the number of cylinders you wish to return. If you are only looking to return the cylinder, mark the order quantity as zero (0).
Safety Data Sheets & Certificates of Analysis
How do I obtain an SDS sheet?
Go to Airgas.com and select the SDS Search link at the top right of the page. Select the type of SDS you wish to view: Pure Gases, Mixed Gases or Hard Goods. Enter either the SDS number, Product name, Chemical Abbreviation or Airgas part number in the search box. Press enter. A table of results will be shown. Select View to see the specific SDS and it will open as a PDF in a new window.
How do I obtain a certificate of analysis?
Sign in to the site and then select More in the top Menu. Select Certificate of Analysis. Please note: not all gases have a COA and you can only access a COA for a gas you have ordered on your account. Enter either the Reference number, Cylinder number or Barcode number for the COA you need (this information can be found on your invoice). Select the Search button and the search results will be displayed. Select the COA number and select the certificate and/or COA that you need and select Create PDF report.
Contacting Airgas
How do I contact my Sales Representative?
On the Dashboard you should see your Sales Representatives information. If you do not you can contact eBusiness Customer Service via email at wecanhelp@airgas.com or by phone at 866-935-3370 (Option #1) to find out.
Joining Airgas
I applied for a position with Airgas. What is the status of my application?
Due to the high volume of applications Airgas receives on a daily basis, we are unable to personally respond to your inquiry. However, when you log into your career profile, you can view the status of your active applications. Thank you for your interest in Airgas and best wishes in your career search.
Where do I submit employee verification requests?
Please email employee verification requests to hr.voe@airgas.com.
Who do I contact regarding garnishing employee wages?
Please fax information to 610-687-5611.
Welding Training
Does Airgas offer any online welding tips or training?
We are glad you asked. Yes! We offer our customers access to valuable training to assist with our products, processes and safety procedures. Our Airgas Welding Efficiency Analysis helps welding operations measure current processes, identify areas for improvement, track progress and compare results. Through our Unlocking the Hidden Cost of Welding seminars and advanced classes, you and your welding workforce will discover the impact quality standards have on productivity and profits. Contact your local Airgas representative for more information.
